Refund and Returns Policy
Returns
All sales are final.
We offer returns only on defective, damaged, leaking, or wrong items. Our returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t accept returns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Lubricants and fluids such as engine oil, transmission fluid, brake fluid, detailing products, and all other products related to this category are non-returnable. In case you receive a leaking package. Simply take pictures of the unopened package and immediately contact us via email at [email protected] or [email protected] or via call at 0300 8868217. We will solve your problem on an urgent basis.
To complete your return, we require a receipt or proof of purchase.
Refunds
Unfortunately, we do not offer refunds. But if you have received your item in a defective or damaged condition then you are eligible for an exchange. You can only exchange the originally ordered defective item with the same item.
Exchanges
As stated above, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or [email protected] or call us at 0300 8868217
Shipping Returns
If you have received a wrong, defective, leaking, or damaged item. Kindly take photos and send them to [email protected] or [email protected] and WhatsApp at 0300 8868217. We will get back to you as soon as possible. We offer free returns on such items.
Instructions:
- Contact us with pictures of the defective product packaging via email, WhatsApp, or call
- We will send you a return shipping label via email or whatsapp
- Print it and paste it onto the original package that you received.
- Hand it over to the TCS representative when he/she arrives to pick it up.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at [email protected] or [email protected] or via call/WhatsApp at 0300 8868217 for questions related to refunds and returns.